1.   What is Flexi Recharge?

2.   What is E-PIN Recharge?

3.   What are the benefits of online recharge to the consumers?

4.   Is there any registration required for availing this service?

5.   I've never made any online Recharges before. Is it safe?

6.   Will I be able to recharge my mobile immediately after registering?

7.   When can my request be invalid?

8.   What if I do not get any confirmation message from the operator while using Flexi - Recharge?

9.   What if talk-time/viewing limit does not increase after the transaction?

10.  Why could be reason of transaction declined?

11.  How can I change my password?

12.  How to claim for the refund in case of an invalid transaction?

13.  How can I change my account information?

14.  Whom should I contact in case of any tariff related problems?

1. What is Flexi Recharge?

Flexi Recharge system offers customers to refill their pre-paid mobile without using pin or scratch card.

2. What is E-PIN Recharge?

E – PIN Recharge is similar to scratch card recharges, where you will get a physical PIN no. and then you need to follow the instruction set by your operator to refill your pre-paid mobile.

3.  What are the benefits of online recharge to the consumers?

• 24X7 Customer Support
• Multiple operators, denomination & all telecom circle recharge possible
• Real time transaction and recharge.

4.  Is there any registration required for availing this service?

Yes, you need to register on MobileSeva.in to avail this service by entering the required information correctly. 

5.   I've never made any online Recharges before. Is it safe?

MobileSeva.in is a secured site which encrypts your information between your computer and our website and verifies that any personal information is not redirected. We have expertise to manage thousands of online transaction on daily basis.

6. Will I be able to recharge my mobile immediately after registering?

Once your registration has been successfully completed, you will be able to recharge your prepaid account by choosing appropriate recharge online and ordering it.

7. When can my request be invalid?
A request will be invalid on account of following reasons:
1. Non subscriber ID/mobile number
2. Post paid mobile number
3. Subscriber ID/mobile number which does not pertain to the list of mentioned operators. If processed for payment, system will debit your account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 10 working days.

8.  What if I do not get any confirmation message from the operator while using Flexi - Recharge?

Once the Flexi - Recharge is done, you will receive a confirmation message from the operator. In case on non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone/DTH Service. If the account balance does not increase, please contact your service provider with the transaction id provided on your OSS’s Customer Receipt or  contact our Customer support on 022- 66846684 with the details of mobile number, time & date of recharge, recharge amount & the transaction id. You can also write us on support@mobileseva.in

9. What if talk-time/viewing limit does not increase after the transaction?

The same is possible when the subscriber ID/mobile number entered is either incorrect or invalid (both the cases have already been mentioned above). If the subscriber ID/mobile no. is invalid, refund will be made to your account within 7 working days. In case you do not receive the same within 7 working days, kindly contact our Customer support on 022- 66846684.

10.  Why could be reason of transaction declined?

There are multiple reasons why your transaction may have been declined.
Please make sure that you have entered right ID & Password and have sufficient balance in your account.
Failure to exactly match any of the above mentioned information will result in a declined transaction.

11.  How can I change my password?

Once you login to your account, click on the link "My Account". Now, click on the “CHANGE PASSWORD” button and you will be able to change your password by first entering the old password and then the new desired password. You also need to confirm the new password.

12. How to claim for the refund in case of an invalid transaction?

Please contact our Customer support on 022- 66846684 and provide necessary details. The refund will be made to your account within 7 working days. Please note that refund will only be made after verification. Refund will be made in cases where system has already debited your account but the recharge has not been done for one of the following reasons:

1. Network failure during recharge process
2. Transaction is declined due to any technical error by the telecom service provider

Important note:

• In case you have entered a wrong subscriber ID, Mobile no., Landline No. or any other no. which is a valid number otherwise and a recharge has been delivered, no refund will be issued.
•  All the refunds will be subjected to confirmation by the Operator for not having updated the talk time or validity.
• For tariff related issues, please contact the Operator directly.
• Any request for the change in tariff plan after the successful recharge, will need to be made directly with operator. No refund will be granted in such a case.

13. How can I change my account information?

Once you log on to MovileSeba site, click on the "My Account" button. You will be able to change your account information by clicking the “Edit profile” button there.

14. Whom should I contact in case of any tariff related problems?

In case of any tariff related problems, please contact your respective operator on their customer care number.